Thank you for your business.

Please proceed to read our terms and conditions. 

1. Detailed description of goods and/or services

Jo Anke is an online business in the sales and promotion of South African contemporary art. We offer a platform for  fresh South African contemporary art and artists to sell their works with ease. 

2.Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days working days and delivery confirmed by way of email.

3.Return and Refunds policy

The provision of goods and services by Jo Anke is subject to availability.  In cases of unavailability, Jo Anke will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 10 % administration fee.

4.Customer Privacy policy

Jo Anke shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

6.Payment options accepted

Payment may be made via Visa and MasterCard.

7.Card acquiring and security

Card transactions will be acquired for Jo Anke via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8.Customer details separate from card details

Customer details will be stored by Jo Anke separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9.Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10.  Responsibility

Jo Anke takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11.  Country of domicile

This website is governed by the laws of South Africa and Jo Anke chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O.Box 92570, Norwood, Johannesburg, 2117.

12.  Variation

Jo Anke may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13.Company information

This website is run by Jo Anke Group (sole trader / private company / close corporation) based in South Africa trading as Jo Anke and with registration number 2012/187319/07and Hlengiwe Vilakati (Owner).

14.  Jo Anke contact details 

Company Address: P.O.Box 92570, Norwood, Johannesburg

Email: info@joanke.co.za   Telephone:  011 037 1099

Frequently Asked Questions: 

 SID Instant EFT

In order to address some of the frequently asked questions your customers might have regarding the SID payment method, we strongly recommend that you post the below information in the Help / FAQ section of your website. This important information has been compiled in order to:

  • reassure your customer about the security of the SID payment method;
  • educate them about the use of the product;
  • provide them with easy solutions for common errors.

 What is SID Instant EFT?

 SID Instant EFT (Electronic Fund Transfer) has been one of South Africa’s most trusted online payment methods since 2007. SID allows you to pay Jo Anke art directly from your bank account via your existing internet banking facility. Don’t panic if you’ve never used SID before. It’s easy! You don’t require any banking or payment information from Jo Anke art prior to completing your payment as SID automatically populates the payment details for you. There’s no shopper registration required and you can complete your payment in 5 easy steps! 

1.     Select the SID payment method at checkout. 

2.     Select your bank. 

3.     Next, please enter your login details for your internet banking account. Rest assured, you are logging directly into your internet banking account and your bank security will remain in place.

4.     Select the bank account you wish to pay from (If you have more than one account linked to your internet banking profile). 

5.     Complete the payment by entering a One-time PIN received from your bank, or responding to a push message received from your bank (You will be directed back to the {Merchant name here} website once payment has been completed). 

Jo Anke art will receive instant payment confirmation, so you don’t have to fax or email your proof of payment, and your order can be filled immediately. SID’s smooth, automated payment process makes online payment quick, convenient and secure! For more information, visit www.sidpayment.com.

Is SID Secure? 

·         YOUR DATA IS NOT STORED 

SID uses advanced encryption to ensure complete data protection, and although SID invokes your internet banking service, it does not store your bank account login details such as usernames and passwords. 

·         INTERNET BANKING SECURITY 

SID allows online payments to be made securely, via the internet banking platforms of South Africa’s most trusted banks. SID transactions are thus subject to the same, comprehensive security provided by your bank’s internet banking platform. You will still need to enter a One-time PIN received from your bank, or respond to a push message received from your bank in order to complete the payment. 

·         100% TRUSTED AND CERTIFIED 

 SID is independently monitored and verified by leading privacy and security certification specialists, Trust Guard, and GoDaddy, thereby providing even greater protection and peace of mind. 

Why choose the SID payment method? 

·         NO SHOPPER REGISTRATION 

You don’t have to register in order to make SID payments. Anyone with a supported internet banking facility can use SID to pay online. 

·         REAL-TIME ORDER CONFIRMATION 

An instant payment receipt is issued, so you don’t waste time waiting for payment confirmation, and your order / booking can be completed immediately. 

·         NO CREDIT CARD NEEDED 

You’re no longer forced to draw on credit in order to make online purchases. SID gives you the freedom to shop online without a credit card.

·         EASY PAYMENT PROCESS 

By automatically populating the transaction details, SID eliminates finger errors, giving you peace of mind and making payment quick and easy. 

·         SID IS MOBILE FRIENDLY

 SID is fully compatible with all mobile devices, allowing you to make secure payments easily via your mobile phone or tablet. 

SID Troubleshooting Tips

 I have not received a One-time PIN VIA SMS

Some banks make use of a USSD push message for payment authorisation. In such instances, you will need to respond to the push message received from your bank in order to complete a payment.

Other banks make use of One-time PIN payment confirmation. Occasionally, there may be issues encountered with receiving your One-time PIN SMS from the bank. If you do encounter any issues, please try the following steps: 

1. Ensure that the SIM card in your mobile device you are checking has the same number that was used to register on with your bank. 

2. Check your message Inbox on your mobile device to ensure that you have sufficient space to receive new incomings SMSs. 

3. Delayed SMS delivery may occur when your mobile device loses connection to the mobile network. Please check your connectivity. 

4. Try restarting the mobile device to re-establish connectivity with the mobile network. 

5. Check with your mobile network operator to ensure that they are not experiencing any issues. At times, there may be congestion on downstream carrier networks. The issue usually resolves itself as SMS traffic starts to clear. Please allow a few minutes before clicking on the SMS Resend button. 

6. If all else fails, please escalate to your bank by contacting their internet banking help desk for assistance. 

The SID page is constantly looping 

In most instances, it only takes a few minutes to complete a SID transaction. However, in some cases, your bank may return an error message or internal message within your banking profile which may halt the SID transaction process. First, please try to refresh your browser page. If this does not resolve the issue, please login directly to your internet banking account and check for the following: 

1. Ensure that any transaction limits (e.g. daily or monthly) have not been exceeded. 

2. Your bank may post messages and updates before you can proceed to complete a once-off payment. Please confirm any bank notices accordingly. 

3. Ensure that your FICA information is updated on your banking profile. If you are unable to check this via your internet banking portal, please contact your bank’s internet banking help desk for assistance. 

Once the above has been completed, please logout of your internet banking and retry the payment from the merchant’s website.